IT Service Mgmt Projects & Portfolio is a hands-on course focused on building service management artifacts that demonstrate your delivery capabilities. This 5-chapter program guides you through creating a portfolio of service work.
Chapter 1 (Introduction & Prerequisites) is FREE and helps you plan your service portfolio strategy. Learn what makes compelling service artifacts and how to showcase your ITSM capabilities effectively.
In Chapter 2 (Core Concept A), you will build foundation service artifacts including basic process documentation, simple SLA frameworks, and initial service catalog entries. Focus on demonstrating core service competencies.
Chapter 3 (Core Concept B) advances to more complex service documentation including comprehensive process designs, detailed service level agreements, and advanced service improvement plans. Build artifacts that demonstrate your growing service capabilities.
Chapter 4 (Worked Examples & Practice) is the core portfolio-building phase. Create 3-4 substantial service artifacts that showcase your skills in different service domains and management contexts.
Finally, Chapter 5 (Advanced Tips & Next Steps) focuses on presenting your service portfolio effectively. Learn how to articulate your service approach, prepare for ITSM roles, and leverage your portfolio in career advancement.