Privacy Policy

1. Introduction

This Privacy Policy explains how IQ Arcade ("we", "us", "Our") collects, uses, stores and shares your information when you visit our platform (the "Site") or use any related services (the "Services"). By using the Site, you agree to the practices described in this policy.

2. Information We Collect

A. Personal Information

• Name, email address, phone number, billing address
• Payment details (processed securely via Stripe - we do not store payment information)
• Course progress, quiz results, exam scores, certificates earned
• Assessment performance and learning analytics

B. Automatically Collected Data

• IP address, browser type, device identifiers
• Pages visited, time spent on assessments, click-stream data

3. How We Use Your Information

• Provide and improve educational services (courses, quizzes, exams, certificates)
• Process payments through secure third-party gateways
• Track learning progress and assessment performance
• Communicate course updates, results, and support messages
• Monitor platform usage and prevent fraudulent activity
• Comply with legal obligations

4. Sharing & Disclosure

We do not sell your personal data. We may share it only:

• With payment processors (Stripe) to complete transactions
• With cloud infrastructure providers for hosting and service delivery
• When required by law or to protect our rights
• With your consent (e.g., sharing certificates or assessment results)

5. Data Retention

• Course and assessment data: Retained for the lifetime of your account + 2 years for educational records and audit purposes
• Payment transaction data: Retained as long as necessary for tax/accounting (usually 7 years)
• Learning analytics: Retained to provide progress tracking and personalized recommendations
• Marketing data: Retained until you unsubscribe or 2 years after last interaction

6. Your Rights

You have the right to:

• Access a copy of your personal data and learning records
• Correct inaccurate or incomplete data
• Delete your account and associated data (subject to legal retention requirements)
• Object to processing for direct marketing
• Export your course progress, assessment results, and certificates at any time

Request via: [email protected]

7. Cookies & Tracking

We use essential cookies to:

• Keep you logged in during learning sessions
• Track course progress and assessment completion
• Maintain quiz and exam session integrity
• Prevent fraudulent activity

8. Third-Party Links

The Site may contain links to external websites, including payment processing through Stripe. We are not responsible for the privacy practices of those sites and recommend reviewing their policies.

9. Security

We implement industry-standard measures (TLS encryption, access controls, regular security audits) to protect your data. All payment processing is handled securely through Stripe's certified payment portal. In the event of a breach, we will notify affected users within 72 hours.

10. Learner Safety & Minors

IQ Arcade provides educational content for students from Prep to Year 12. For users under the age of 13 ("Minors"), we implement the following protections:

• Parental Consent: We require explicit consent from a parent or legal guardian during the account creation process for all Minors.
• Data Minimization: We collect only the limited personal information (e.g., student first name, grade, and performance metrics) necessary for tracking academic progress.
• No Direct Marketing: We do not serve behavioral advertisements to Minors, nor do we use their performance data for third-party marketing purposes.
• Parental Control: Guardians have the right to review, edit, or request the deletion of their child's data at any time via the Parent Dashboard.

11. International Transfers

Your data may be stored/processed in countries outside your own. We ensure adequate protection through standard contractual clauses and security certifications.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective date."

13. Contact Us

For privacy questions or requests, please contact:
Email: [email protected]