The Advanced IT Service Mgmt Masterclass is designed for experienced service professionals who want to master complex service architectures and sophisticated delivery models. This 5-chapter program focuses on advanced topics and enterprise service management.
Chapter 1 (Introduction & Prerequisites) is FREE and reviews advanced service management concepts. We assess your current ITSM knowledge and prepare for working with complex service environments and advanced delivery challenges.
In Chapter 2 (Core Concept A), you will dive into advanced service design and architecture patterns. Learn sophisticated techniques for multi-vendor service integration, complex SLA management, and designing enterprise-scale service catalogs.
Chapter 3 (Core Concept B) focuses on service integration and management (SIAM) and multi-sourced ecosystems. Explore advanced vendor management, service integration frameworks, and managing complex service supply chains.
Chapter 4 (Worked Examples & Practice) involves designing and implementing comprehensive service management frameworks for large organizations. Work on advanced service scenarios and develop solutions for sophisticated delivery challenges.
Finally, Chapter 5 (Advanced Tips & Next Steps) covers expert service topics including digital service transformation, service automation strategies, and making high-stakes service architecture decisions.