Crash Course: IT Service Mgmt in a Weekend delivers essential service management skills through an intensive, focused learning experience. This accelerated 5-chapter program is designed for quick development of ITSM capabilities.
Chapter 1 (Introduction & Prerequisites) is FREE and provides a rapid overview of service management fundamentals. Quickly understand key ITSM concepts and begin developing your service awareness.
In Chapter 2 (Core Concept A), you will learn service essentials including basic incident handling, simple change processes, and introductory service principles at an accelerated pace.
Chapter 3 (Core Concept B) introduces key service components and basic framework concepts. Learn to work with fundamental service tools and understand basic management workflows quickly.
Chapter 4 (Worked Examples & Practice) involves applying service skills to simple scenarios. Create basic service processes and learn essential management tasks in a compressed timeframe.
Finally, Chapter 5 (Advanced Tips & Next Steps) provides guidance for continuing your service education. Learn where to focus your efforts next and how to build upon the foundation established in this crash course.