Responsible Service of Tobacco (RST) training provides specialized certification for tobacco retailing in Australia. This accredited course ensures compliance with age restrictions and responsible sales practices.
Chapter 1 (Introduction & Legal Framework) is FREE and covers tobacco legislation, age of sale requirements, and penalties for non-compliance.
In Chapter 2 (Age Verification), you will master ID checking techniques, identifying fake identification, and handling underage purchase attempts.
Chapter 3 (Refusal Skills) advances to confident refusal communication, managing challenging customers, and maintaining professionalism.
Chapter 4 (Product Knowledge) provides training on tobacco products, vaping devices, and health warning requirements.
Finally, Chapter 5 (Compliance & Documentation) focuses on record-keeping, staff training, and preparing for compliance audits.